[njoshi]

The Royal Enfield no doubt a great bike but in recent times is suffering under its own weight. It is surviving today only because of its image in the market.

There are countless debates about this topic on various forums, so I don’t want to delve deep into this, neither am I trying to influence any opinions here. I just want to highlight my experience with as many people so that they don’t get to face the same hassles I did.

No two ways about the fact the RE is an awesome bike, but its only "BAD" "NEGATIVE" "SAD" point is the "Management" itself. The people who are running the company lack the passion shown by its customers "The Riders".

My one month Old Machismo 500 LB needs a piston barrel kit changed, because there was a manufacturing defect in the bike. You would understand the emotion if you buy a new bike for over a lac and they say it has a defect after 300 kms riding, and open up the engine to replace the piston. Hell. And repeated attempts to make them change the engine are of no avail.

RE makes 500 of these in a year, and if these lousy engineers cant check 500 bikes IN A YEAR to be error free, god knows where this company is headed.

ASSUMING only my bike is faulty (that is a biiiggg ASSUMING BTW), 1 defect in 500, I hate to even do the math for quality indicators.

SO guys if you want to go ahead and buy a machismo 500 be sure to take a test ride of the piece that is going to get delivered to you, listen for a knocking sound from the engine, Don’t trust these buggers at RE. Oh and a friend of mine got one a month back it runs like a peach. So take the risk of a RE if you are up for it, or be cautious in choosing the bike delivered to you.

The best part is the answer i get from RE "its a machine hota hai" from a senior guy in the management......what the F%^& , this is their attitude, I am ashamed and scared: how will RE survive the market with this kind of an attitude. I am getting my bike repaired now, a brand new Machismo 500 LB the premium bike in the RE stable, being repaired after 300kms of running, bravo.

Its because of idiots like me who love the bike but hate the company that ensure that its still out there, but for how long is the question? and they blame the bike after all this .. Incompetent *&%$#@.

[hitanshu]

Could you post more details?

[njoshi]

@hitanshu:more details about the issue? The bike sounds terrible, there is a huge knocking sound that drown any other sound, not exactly knocking though..but a tuk tuk..from the piston.

[darth_lucifer]

sad to hear your story.
If its still to be fixed,I suggest u take pics of it being fixed and scanned receipts of the service and inform people across all forums.Surely having to open up engine after just 300 kms running is a real sad sad scene.

[Yogesh Sarkar]

Nitin file a case in consumer court and if possible approach a TV channel, I am sure you will get a better response from the company.

That is considering you have already approached their area service manager, if you haven't then please do that ASAP before taking the above steps.

[njoshi]

Nitin file a case in consumer court and if possible approach a TV channel, I am sure you will get a better response from the company.

That is considering you have already approached their area service manager, if you haven't then please do that ASAP before taking the above steps.

I have even appraoched the Director at Chennai
i was tempted to do that, but they are assuring me that it will be all right once they replace the part. My argument is in the respect that, opeaning up a new bike , after 300kms is blasphèmes. considering its a manufacturing defect.

consumer courts i am not sure of, 10 -12 long years court battles, think of the time i'll loose to ride lol...
SO i guess i will let them replace it, with a heavy heart, and if it re-occurs, god help them. TV channel? i dont know if thats possible do you have any contacts . I will take pics when its being repaired for sure.

[Yogesh Sarkar]

Which city do you stay in?

Usually local televisions love these kinds of stories would definitely like to feature it. There is also a consumer grievances show on a national Hindi business channel, forgot its name but would let you know soon and you can send your complaints to them.

As for consumer courts, well usually they don’t take that long and hiring a lawyer for a consumer court doesn’t costs as much as normal civil courts.

[njoshi]

I'm based in Gurgaon !

[Yogesh Sarkar]

In that case there are tons of channels you can approach, Aaj Tak and NDTV's Delhi based channels, Sahara NCR, India TV and tons more. Just search for their websites and email their editors, ask your parents to watch few of these channels so they can come across a show which is about consumer grievances, these types of shows usually give out their phone numbers so people can get in touch with them.

[darth_lucifer]

There is also a consumer grievances show on a national Hindi business channel, forgot its name but would let you know soon and you can send your complaints to them.

Thats Awaz(CNBC TV 18 in hindi)

If you get enuf proof and are hell bent on it u can give RE nightmares ..........u can add their customer service to your story to spice it up