FASTag in India

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In major setback, FASTag increases wait time by 29%

To be sure, much of this is because not everyone has moved to FASTags yet, and the data mainly highlights teething troubles in the digital payment method across national highways.
INDIA Updated: Jan 17, 2020 05:10 IST

Anisha Dutta

Anisha Dutta
Hindustan Times, New Delhi

Electronic toll collection at highway plazas has gone up by at least 60%,  the transport ministry said.


Electronic toll collection at highway plazas has gone up by at least 60%, the transport ministry said.(Yogendra Kumar/HT PHOTO)

Even as digital toll payments through FASTags across national highways increased to at least 60% of total toll collections from December 2019 to January 2020, the average waiting time of vehicles at toll plazas went up by 29%.
To be sure, much of this is because not everyone has moved to FASTags yet, and the data mainly highlights teething troubles in the digital payment method across national highways.
Electronic toll collection at highway plazas has gone up by at least 60%, the transport ministry said. This is only to be expected since the rules mandate electronic payments. Data on whether there was an increase in overall toll revenue isn’t available yet — this will show whether FASTags have met one of their objectives, preventing leakages in the system.
According to data from the central toll plaza traffic monitoring system, which is currently live at 488 plazas, the average waiting for a vehicle between November 15, 2019 and December 14, 2019 was 7 minutes and 44 seconds. This went up to 9 minutes and 57 seconds between December 15, 2019 and January 14, 2020.
The average waiting time is calculated by the time travelled by each vehicle to cross the toll plazas and is calculated within 1km distance of the plazas. The average wait time at toll plazas in 2018 was 8 minutes 16 seconds as compared to 9 minutes and 12 seconds last year (till November 2019).
On December 17, Hindustan Times reported that on the day FASTags started being used, December 15, the average waiting time of vehicles at plazas increased from 10 minutes and four seconds on December 15, 2018 to 12 minutes. The average waiting time of vehicles on December 14, a day before the implementation, stood at 10 minutes and 57 seconds.
On average, nearly 6 million vehicles cross toll booths across India everyday, according to data from the Central Toll Plaza Traffic Monitoring System.
According to the monitoring system, there is an approximate yearly loss of over ₹12,000 crore due to fuel wastage at toll plazas.
Live monitoring of the traffic is done by an online monitoring website tolltimezero.com, a Noida-based startup launched by two IIT-Kanpur alumni.
As per the monthly analysis done by the monitoring system, Uttar Pradesh, Madhya Pradesh, Tamil Nadu, Haryana and Rajasthan are the states with the most congested toll plazas leading to an increase in the average waiting time while Maharashtra, West Bengal, Karnataka, Telangana and Andhra Pradesh are among the states that have shown the most improvement in this aspect.
FASTag is a radio frequency identification sticker typically fixed to a vehicle’s windscreen that allows for the deduction of toll wirelessly and automatically without requiring a vehicle to stop at plazas. The tags were introduced to encourage digital payments and to end congestion and reduce waiting time at toll plazas.
The Centre mandated that all lanes of toll plazas on national highways be declared FASTag lanes by December 15 to reduce bottlenecks along the national highways. It also relaxed its rules to allow at least a fourth of the lanes at toll plazas to allow both cash and FASTags payments for a period of 30 days. That ended on January 15.
Based on a request from the National Highways Authority of India (NHAI), the transport ministry on Tuesday exempted 65 toll plazas with “high cash transactions” and said one lane to accept cash also for another 30 days (till February 15). “This temporary measure is to be adopted for 30 days only for such 65 fee plazas to facilitate smooth flow of traffic so that no inconvenience is caused to the citizens. NHAI shall take necessary measures within this time to ensure smooth flow of traffic through the fee plazas and ensure declaring ‘FASTag lane of Fee Plaza’ for all the lanes within this period,” the ministry said Wednesday.
Some experts said they expected the “teething issues” to be sorted out over time.
“These are predominantly teething issues of a very huge programme in its initial phase. A lot of people are using the tags for the first time and even those working at the tolls are getting used to the concepts of reading machines. I think things will definitely improve over time,” said Kushal Singh, partner, Deloitte India.


In major setback, FASTag increases wait time by 29%



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Only Fastag Users Enttiled For Discount On Under 24 Hours Return Journey, Here Is Fastag Missed Call

Fastag: अब टोल प्लाजा पर नहीं मिलेगी 24 घंटे में वापसी पर मिलने वाली छूट, ये है शर्त
ऑटो डेस्क, अमर उजाला, नई दिल्ली, Updated Fri, 17 Jan 2020 06:42 PM IST

NHAI MISSED CALL 8884333331

1 of 5
NHAI MISSED CALL 8884333331 - फोटो : AmarUjala

अगर आपकी कार पर फास्टैग (FASTag) नहीं लगा है, तो तुरंत लगवा लें। इसकी वजह है कि सरकार ने कैशलेन में वाहनों को मिलने वाली एक बड़ी छूट को खत्म कर दिया है। वहीं सरकार ने फास्टैग का बैलेंस जानने के लिए एक टोल फ्री नंबर जारी किया है, जहां पर मिस्ड कॉल देकर बैलेंस राशि के बारै में जाना जा सकता है।


fastag

2 of 5
fastag- फोटो : अमर उजाला

नियमों में 30 दिनों की छूट
सरकार ने NHAI के 65 टोल प्लाजा पर नियमों में 30 दिनों की छूट दी है। सरकार ने देश के 65 टोल प्लाजा पर 25 फीसदी फास्टैग लेन को 30 दिन के लिए हाइब्रिड लेन में बदलने की छूट दी है। जिसके तहत इन लेनों में फास्टैग और नकद भुगतान वाले वाहन जा सकते हैं। ये 65 टोल प्लाजा उत्तर प्रदेश, गुजरात, राजस्थान, पंजाब, चंडीगढ़ और आंध्रप्रदेश के हैं। एनएचएआई का कहनना है कि यह अस्थाई व्यवस्था है, जिसे 14 फरवरी को खत्म कर दिया जाएगा।


फास्टैग

3 of 5
फास्टैग- फोटो : अमर उजाला

पूरा टोल शुल्क चुकाना होगा
वहीं फास्टैग को बढ़ावा देने के लिए NHAI ने एक और कड़ा फैसला लिया है। अथॉरिटी ने 24 घंटे के अंदर वापसी करने पर मिलने वाली छूट को खत्म कर दिया है। इस फैसले के तहत अगर कैश लेन में कोई वाहन 24 घंटे के भीतर वापसी कर लेता है, तो उसे पूरा टोल शुल्क चुकाना होगा। अभी तक ये व्यवस्था थी कि 24 घंटे में वापसी पर टोल में छूट मिलती थी।


Hyderabad Fastag

4 of 5
Hyderabad Fastag- फोटो : Social Media

फास्टैग लगे वाहनों को रहेगी छूट
वहीं फास्टैग लगे वाहनों को यह छूट जारी रहेगी। यानी कि अगर फास्टैग लगा कोई वाहन 24 घंटे से पहले ही वापसी कर लेता है, तो उनसे टोल प्लाजा पर 50 फीसदी ही चार्ज लिया जाएगा। वहीं टोल प्लाजा के 20 किमी के दायरे में आने वाले वाहन चालकों को पूरा शुल्क चुकाना होगा। इससे पहले ऐसे वाहन चालकों को रियायती पास लेना पड़ता था।




Fastag RFID CHIP

5 of 5
Fastag RFID CHIP- फोटो : AmarUjala

मिस्ड कॉल से जानें फास्टैग बैलेंस
वहीं NHAI ने खास सुविधा लॉन्च की है। इस सुविधा के तहत एनएचएआई प्रीपेड वॉलेट से जुड़े फास्टैग ग्राहक केवल एक मिस्ड कॉल के जरिये अपना फास्टैग बैलेंस जान सकते हैं। NHAI से संबंधित कंपनी IHMCL ने मिस्ड कॉल अलर्ट की सुविधा शुरू की है। अगर आपने NHAI फास्टैग पर अपना मोबाइल नंबर रजिस्टर करवाया हुआ है, तो अपने मोबाइल नंबर से 91-8884333331 पर मिस्ड कॉल देकर अपने NHAI प्रीपेड वॉलिट का बैलेंस जान सकते हैं। वहीं अगर किसी फास्टैग में बैलेंस कम है, तो रजिस्टर्ड मोबाइल पर एक SMS भेजा जाएगा।



 

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Miss Call number to know FASTag Balance : +91-88843 33331.




Now, give a missed call for NHAI prepaid wallet FASTag balance
Our Bureau New Delhi | Updated on January 17, 2020 Published on January 17, 2020



The facility is available only to FASTag users linked to the NHAI prepaid wallet - THE HINDU

Users of FASTag, the RFID tags that can be used to make electronic toll payments, who use NHAI prepaid wallet to make toll payments can know the balance in their wallet through a missed call to a toll-free number, +91-88843 33331.
According to a release, NHAI-promoted Indian Highways Management Company Ltd has announced the introduction of ‘missed call alert’ for NHAI prepaid wallet balance. This facility is available only for FASTag users linked to the NHAI prepaid wallet.
As of now, balance of FASTags, which are linked to various bank accounts cannot be known through this facility. This is a free-of-cost, round-the-clock service. If more than one vehicle is linked to a unique NHAI prepaid wallet, then the SMS would show the cumulative balance of all tags assigned to each vehicle. If any of the vehicles has a low balance, a separate SMS shall be sent to the registered mobile number, showing low balance.



Published on January 17, 2020

Now, give a missed call for NHAI prepaid wallet FASTag balance


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Copyright © HT Media Limited All rights reserved.

A customer may call on the helpline number '1033' for any assistance related to FASTags (Photo: PTI)


A customer may call on the helpline number '1033' for any assistance related to FASTags (Photo: PTI)

To check your FASTag balance, call this number
1 min read . Updated: 17 Jan 2020, 11:59 AM IST
Devansh Sharma
  • The number is toll free and the facility is available round the clock.
  • Those who have registered their mobile number with NHAI Prepaid Wallet can know the balance by giving a missed call at +91-8884333331

Topics
FASTag
NEW DELHI : : For hassle-free services, Indian Highways Management Company Ltd, promoted by National Highway Authority of India (NHAI), has introduced the ‘Missed Call Alert Facility’ for users to check their FASTag balance.
Those who have registered their mobile number with NHAI Prepaid Wallet can know the balance by giving a missed call at +91-8884333331. Users who have linked their FASTags to other prepaid wallets won’t be able to avail this facility.
The number is toll free and the facility is available round the clock.
If more than one vehicle is linked to the NHAI’s prepaid wallet, the SMS would show the cumulative balance of all tags assigned the vehicles. Thereafter, if the tag of a vehicle has a low balance, the user will get an SMS for the same, the NHAI said in a statement.

Since the launch of NHAI Prepaid Wallet, more than 2.25 lakh FASTag users have opted for the prepaid facility through the My FASTag App, which is available on both Android and iOS. Being a bank-neutral tag, NHAI FASTag can be linked either to savings bank account or NHAI Prepaid Wallet using My FASTag App. Thirteen banks can be linked to NHAI FASTag, the statement added.
As on 1 January, over 1.15 crore FASTags, the electronic toll collection system, have been issued, NHAI said in a statement. The daily transactional value has crossed ₹52 crore with the number of FASTag payments surpassing 30 lakh, it added.
The compulsory implementation of FASTags is aimed at reducing traffic at toll plazas and boost digital payments.

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Saturday, 18 January 2020


These 65 plazas are located Pan-India including Uttar Pradesh, Gujarat, Rajasthan, Punjab, Chandigarh and Andhra Pradesh. (HT )


These 65 plazas are located Pan-India including Uttar Pradesh, Gujarat, Rajasthan, Punjab, Chandigarh and Andhra Pradesh. (HT )

FASTag: Govt relaxes norms for 65 high cash transaction toll plazas for 30 days
2 min read . 15 Jan 2020PTI
  • FASTags-based toll collection system has been rolled out across over 527 national highways
  • Post FASTag, the NHAI last week recorded the highest ₹86.2 crore toll collection in a day
Topics

FASTagToll Plaza


NEW DELHI : To facilitate smooth flow of traffic FASTag norms for 65 toll plazas with high cash transactions have been relaxed to allow them to convert up to 25 per cent of "FASTag lane of Fee Plaza" into hybrid lanes for 30 days, the government said on Wednesday.
The move, a road ministry statement said, is temporary for 30 days and has been done on the request of National Highways Authority of India (NHAI) so that the citizens are not put to any inconvenience.
The government has rolled out FASTag-based electronic toll collection mechanism from December 15 across all toll plazas of the NHAI and has mandated the use of FASTags across at least 75% lanes of toll plazas and has restricted use of cash mode of payment to a maximum of 25% lanes of toll plazas.

These 65 plazas are located Pan-India including Uttar Pradesh, Gujarat, Rajasthan, Punjab, Chandigarh and Andhra Pradesh.
"Depending on the traffic pile up at these 65 fee plazas, not more than 25 per cent 'FASTag lane of Fee Plaza' may be temporarily converted to hybrid lanes. This is to be considered and decided on a case to case basis not below the level of the RO concerned," the Road Transport and Highways Ministry has said in a letter to NHAI Chairman SS Sandhu.
It should be ensured that the least possible number of the declared 'FASTag lane of Fee Plaza' be converted into the hybrid lanes temporarily and further that at-least 75 per cent lanes of these 65 fee plaza remain declared and operational as 'FASTaglane of Fee Plaza' in order to incentivise the vehicles carrying FASTag, the letter said.

"It is clarified that it is a temporary measure to be adopted for 30 days only for such 65 fee plazas to facilitate smooth flow of traffic so that no inconvenience is caused to the citizens. NHAI shall take necessary measures within this time to ensure smooth flow of traffic through the fee plazas and ensure declaring 'FASTaglane of FeePlaza' for all the lanes within this period," it said.
Post FASTag, the NHAI last week recorded the highest ₹86.2 crore toll collection in a day.
The highest daily toll collection via electronic system of FASTags has also been recorded at ₹50 crore (single day collection) in January 2020 as compared to ₹23 crore in November 2019.
The daily transactions via FASTags have also risen to around 30 lakh per day in January 2020 from 8 lakh in July 2019.

As per NHAI Chairman, Jodhpur toll plaza in Jaipur region has outperformed others in implementation of FASTags with around 91 per cent of toll collection taking place via FASTags.
Toll plazas in Bhopal and Gandhinagar have also performed well in FASTag implementation.
As of December 2019, over 1 crore FASTags have been issued with over 30 lakh FASTags given in November and December, following daily sales of 1.5-2 lakh FASTags.
FASTags-based toll collection system has been rolled out across over 527 national highways.


FASTag: Govt relaxes norms for 65 high cash transaction toll plazas for 30 days
 

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FASTag fraud: Cybersecurity expert from Bengaluru shares PIN, OTP, loses Rs 50,000 in eight minutes

Santosh kumar.B and Kiran Parashar | TNN | Updated: Jan 18, 2020, 10:43 IST


BENGALURU: If you thought ranting about poor customer service on social media could get you a quick response, think again: you could even fall prey to online fraudsters.
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A city-based cybersecurity specialist lost Rs 50,000 when he took to Twitter to complain about a bank after multiple attempts to recharge his FASTag wallet failed. A complaint to this effect was lodged with Hennur police on Wednesday. This is the first online fraud being reported in the city with FASTag as the bait.
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The victim, Nikhil (name changed on request) of Banaswadi, told TOI: “On January 11, I raised a complaint on Twitter about problems with recharging FASTag issued by Axis Bank. The bank staff responded and sought the registered number and contact details. In my response, I provided my contact details. On January 13, I got a call from a person who claimed to be from Axis Bank’s customer helpdesk.”
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Nikhil took it to be a genuine response. “The caller sent me a link through SMS which said, ‘Axis Bank — FASTag form’ and asked me to provide a few details in order to activate my FASTag wallet. In the form, I provided details like my full name, registered mobile number and Unified Payment Interface (UPI) PIN. I thought the application itself served as a point of recharge. I typed the PIN and submitted it. Subsequently, I was told that the helpdesk had generated a one-time pass (OTP) which was sent to my phone. The caller told me to send the OTP to a different number and I did accordingly.”
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The moment Nikhil shared the OPT, he got a notification stating Rs 5,000 had been debited from his account. “I realised someone had hacked my UPI and was transferring the money. I quickly logged into my account and tried to block it, but it was too late. They had already withdrawn Rs 50,000 from my HDFC account and Rs 750 from my ICICI Bank. The UPI was linked to both the accounts.”
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Nikhil said he should have been more cautious and not shared the UPI PIN. “They withdrew money in less than eight minutes. I was able to save Rs 30,000 by transferring the amount to a different account before they could lay their hands on it,” he added.
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Nikhil started probing on his own and collected details pertaining to the fraud before approaching police. “Miscreants were sending these forms sitting in West Bengal and siphoning off money,” Nikhil said and added: “I have learnt a lesson. I appeal to others not to fall prey to scamsters.”
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Gurugram

Number of commuters paying double toll as penalty at Kherki Daula toll plaza grows by 500% in two weeks

GURUGRAM Updated: Jan 17, 2020 21:12 IST

Rohit David


Rohit David


The number of commuters who are paying double the toll amount as a penalty at the Kherki Daula toll plaza has grown by 500% since January 1, according to officials. The number of commuters who paid double the toll amount as a penalty at the toll plaza was 659 on January 1, which shot up to 3,976 on January 16. Since December 15, the National Highways Authority of India (NHAI) had made it mandatory for commuters to pay double the toll amount as a penalty if they entered the FASTag lanes and paid cash.
Several commuters who entered FASTag lanes without a tag on Friday claimed that saving time was more important to them than saving money. Commuters who went through the FASTag lanes and paid ₹130 instead of ₹65, said cash lanes were choked so they had no option but to pay more.
Monu Ranjan, who works in Manesar, said, “FASTag lanes, especially the canopy ones, are empty, so I always go through them. Time is more important to me than money.”
There are some residents of new sectors who said that paying more was fine, but even FASTag lanes were crowded.
Minakshi Yadav, resident, Sector 84, said, “I have been paying double the amount as I have seen that electronic toll collection at Kherki Daula toll plaza is not working. Most times, toll plaza operators are running around with hand-held devices trying to scan FASTags. Once the authorities get a system in place wherein vehicles can move smoothly, I will get the tag.”
Before January 8, there were 19 FASTag lanes and six cash lanes; after January 8, the NHAI has implemented 21 FASTag lanes and four cash lanes at the Kherki Daula toll plaza. The NHAI has instructed toll plaza officials that if there is a traffic jam beyond 20 minutes then one more cash lane on both sides must be added to supplement the others.
The number of penalty payers rose suddenly from 202 on January 7 to 2,593 on January 8 as the toll plaza officials started to strictly take double the toll amount as a penalty from commuters. On January 5, Amarendra Kumar, chief general manager, NHAI, wrote to all regional offices asking them to “charge double the fees for non FASTag vehicles entering FASTag lanes and this should be strictly imposed (sic),” read the letter. After that, the toll plaza officials received a call from the NHAI, Gurugram, asking them to charge anyone who entered the FASTag lanes and paid cash.
Mohan Soni, who works in Manesar, said, “I bought a FASTag via Paytm for ₹500 and received ₹300 in my account. I don’t know what happened to the remaining ₹200.” So, he decided not to use that FASTag.
However, the e-wallet officials denied there was anything wrong with their system.
Ajay Garg, associate vice president, Paytm, said, “We are taking ₹250 from anyone who buys a FASTag through a kiosk. Rupees 150 is kept as balance amount with the commuter and ₹100 is the tag price. There is no one-time security deposit that we take.” As for the person who paid ₹500 to get a FASTag through Paytm, Garg said that he must have bought two FASTags.
Some said they feared that linking their bank accounts with FASTags was not safe due to rampant cybersecurity fraud. “The FASTag is linked to your bank account—I don’t know how strong our cybersecurity is to handle fraud. To keep my account safe from cyber predators, I have not taken a FASTag,” Praveen Malik, vice-president, United Association of New Gurugram, a group of New Gurugram residents, said.
Officials of the Millennium City Expressway Private Limited (MCEPL), the concessionaire of the Delhi-Gurgaon Expressway, said that the number of commuters who end up fighting and not paying double the toll amount as a penalty is around 10,000 daily, and these numbers are not counted anywhere. Tollbooth operators have been given clear instructions not to get into fights with commuters. Anish John, systems manager, MCEPL, said, “There are several commuters who enter the FASTag lanes and end up fighting with the toll operators. To reduce the number of fights, toll operators only take ₹65 from them.”
Even the sale of FASTags at the Kherki Daula plaza has gone downhill. On an average, around 100-150 tags are being sold at the plaza. “Commuters are not buying FASTags—they are simply not showing the enthusiasm to get these tags,” John said. On Friday, there were hardly 10 commuters in line to buy FASTags; even the sale counters were empty.
Meanwhile, the NHAI’s independent consultant (IC) has written to the NHAI, Gurugram, asking them to allow the MCEPL to keep 19 FASTag lanes and six cash lanes as against the present 21 FASTag lanes and four cash lanes at Kherki Daula toll plaza. The recommendation will now go to the NHAI headquarters for approval.
The IC has mentioned in the letter that one split lane is being used as a FASTag lane and this is causing congestion as there is hardly any space for commuters to move around at the toll plaza. “Traffic is now passing through 21 lanes (19 FASTag lanes and two cash lanes on each side). The FASTag trial is being done with this arrangement. If other two split lanes are used for FASTag vehicles it would create chaos and traffic jam at the toll plaza (sic),” read the letter.



Number of commuters paying double toll as penalty at Kherki Daula toll plaza grows by 500% in two weeks
 

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1700 km away Rs.30 was deducted at Nellore Toll Plaza.
But the Car is at person's home - Gurugram.


#asy #cardrive #fastagfraud
FASTag & Paytm Exposed | सावधान FASTag Fraud से | ASY
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•Dec 27, 2019




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FASTag india me laagu kar Diya gyaa hai jise aap paytm ,amazon,flipkart ya banks ya toll plaza se khareed sakte hai lekin fastag se jude huye bahut saare fraud saamne aarhe hai… unhi me se ek ab tk ka sabse bada fraud saamne aaya hai jisme paytm aur fastag dono fass chuke hai.. to chaliye dekhte hai iss video ko #asy #cardrive #fastagfraud
 

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#FasTAG #Toll #TollFREEFasTAG | 3 सावधानियाँ | Free Toll कैसे ? Ask CARGURU |
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•Nov 24, 2019


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