naveenchhillar
Well-Known Member
Went to this place on long weekend (3-5 April, 2015) & had some TERRIBLE experiences with these people.
We are a group of Royal Enfield Riders from Delhi NCR & went there to celebrate our Club's 8th Anniversary with a HUGE group of 50+ adults (plus some kids as well). We infact booked practically every kind of accommodation that was available there.
There is a huge list of disappointments that I would like to share here:
a. List of thefts from tents/ outside tents: During our last night stay there, we noticed that thieves stricked a couple of tents. They did it so bravely that they could gather courage to explore our wallets that were kept inside our bags & they took every penny out of those wallets.
Total amount that was taken from 3 wallets turned out to be more than 10K INR + few dollars as well.
When we reported it to their managers (Mr. Dinesh Gosain & Mr. Dixit Chauhan) >> they were pretty clueless & showed no signs of taking it seriously. Rather, one of their supervisors claimed that its not being done by their folks, & he clearly told us that the thieves could be one of the guests as well.
After disussing with their team members, their manager simply told us a diplomatic & sarkaari reply that they will investigate & come back to us.
b. Motorcycle Spares were taken away by thiefs from a parked motorcycle from their designated parking area. Spares were there in the bag, that was mounted onto bike's rear seat. They just took it away.
c. Hardly anything on the name of service >> people used to wait for bfast items (sometimes breads, poha, eggs, etc for 20-30 minutes before they refill their bfast stock). Adding onto that, there was hardly a member present in their dining area to whom we can actually tell that what's required in the dining hall by guests.
d. No initiatives/ help offered >> Hardly any guest was offered help when they were trying to offload & reload their luggage. People (including ladies & kids) had to walk a lot on steep inclines so that they can put their bags back onto their vehicles.
>> Some of their staff were standing there only while people were carrying their luggage & only a handful of them offered help.
e. No support staff on last night for dinner >> Despite telling manager well in advance that we will have late dinner >> there was only 2 people serving dinner to a huge group of 50 people. INSANE !!
When I went to talk to their managers >> both of them were sleeping tightly in their beds. Can we imagine such a situation in today's competetive world of hospitality business.
We have travelled a lot during last 10 years (& having done 80-90 rides) & been to many many different places. Some of them were pretty good; some of them were not that good. However, this was one of the worst experiences that we had ever.
TAKING A VOW TO NEVER VISIT THIS PLACE AGAIN & will cascade message to our travel friends to not to touch this place.
We are a group of Royal Enfield Riders from Delhi NCR & went there to celebrate our Club's 8th Anniversary with a HUGE group of 50+ adults (plus some kids as well). We infact booked practically every kind of accommodation that was available there.
There is a huge list of disappointments that I would like to share here:
a. List of thefts from tents/ outside tents: During our last night stay there, we noticed that thieves stricked a couple of tents. They did it so bravely that they could gather courage to explore our wallets that were kept inside our bags & they took every penny out of those wallets.
Total amount that was taken from 3 wallets turned out to be more than 10K INR + few dollars as well.
When we reported it to their managers (Mr. Dinesh Gosain & Mr. Dixit Chauhan) >> they were pretty clueless & showed no signs of taking it seriously. Rather, one of their supervisors claimed that its not being done by their folks, & he clearly told us that the thieves could be one of the guests as well.
After disussing with their team members, their manager simply told us a diplomatic & sarkaari reply that they will investigate & come back to us.
b. Motorcycle Spares were taken away by thiefs from a parked motorcycle from their designated parking area. Spares were there in the bag, that was mounted onto bike's rear seat. They just took it away.
c. Hardly anything on the name of service >> people used to wait for bfast items (sometimes breads, poha, eggs, etc for 20-30 minutes before they refill their bfast stock). Adding onto that, there was hardly a member present in their dining area to whom we can actually tell that what's required in the dining hall by guests.
d. No initiatives/ help offered >> Hardly any guest was offered help when they were trying to offload & reload their luggage. People (including ladies & kids) had to walk a lot on steep inclines so that they can put their bags back onto their vehicles.
>> Some of their staff were standing there only while people were carrying their luggage & only a handful of them offered help.
e. No support staff on last night for dinner >> Despite telling manager well in advance that we will have late dinner >> there was only 2 people serving dinner to a huge group of 50 people. INSANE !!
When I went to talk to their managers >> both of them were sleeping tightly in their beds. Can we imagine such a situation in today's competetive world of hospitality business.
We have travelled a lot during last 10 years (& having done 80-90 rides) & been to many many different places. Some of them were pretty good; some of them were not that good. However, this was one of the worst experiences that we had ever.
TAKING A VOW TO NEVER VISIT THIS PLACE AGAIN & will cascade message to our travel friends to not to touch this place.
