Maruti Suzuki Starts Car Servicing at Night!

Yogesh Sarkar

Maruti Suzuki has begun offering night servicing at 9 of its service centres in 5 cities; Gurgaon (Haryana), Sahibabad (UP), Bangalore and Mangalore (Karnataka) and Bhubaneswar (Odisha).

Partho Banerjee, Executive Director (Service), Maruti Suzuki, said, “Customer convenience is of utmost importance, and with this initiative, we strive to enhance the customer ownership experience. The idea is to give customers the convenience and ease of dropping their vehicles overnight for repair work. We are sure this will help us climb the ladder of customer care.”

“We believe in uniformity across all services we provide. There will be no additional cost in servicing for customers owing to night operations,” he further added.

He also said the company will ensure there are no unexpected delivery delays. “In most cases, cars will be ready as per the committed timeline. However, in case of unexpected delay, the customer will be offered a loaner car. The service advisor will not call or disturb the customer at night.”

So that the focus on quality workmanship is not lost, Banerjee said the workshop teams are assigned shifts for this initiative. “They are trained for handling emergencies at night time. There is no compromise on service quality. All relevant laws are complied with and appropriate permissions are in place.”