Well , I reached out to everyone in Ford ( by everyone I mean every senior management in Ford ) through emails and the only reply I am getting is " we are unable to help you " from their office . I have even filed a petition (Sign the Petition) and then also I am not getting any positive reply. I have filed in many consumer forums online including official one but that also has not helped . I am going to post the letters today , just wanted to know that is there anyone I should address in these offices .I posted everything to all the offices in India, of Ford. I believe there are 6 or 7.
i felt helpless and trust me, if you are willing to see it through, you will.
we have spent more than 12 lakhs on this car and be bold when you approach them. Dont request, ask them to do it.
Also , my story is little different than yours as mine is a cut in the side instead of a buldge and hence they are thinking they can easily go away saying there is no defect.