foadbear
Pirates Skulls and Bones
So , can you guys believe it?
Again got a bulge in a tyre and one of the tyres burst while the car was being driven on the road.
Well, I guess it was divine intervention, the tyres are covered warranty for 40,000 Kms. The first time, the tyres got changed, they were already 17,000 Kms down the road.
This time, the odometer read, 39,975 Kms.
I called up the service centre again.
The service people were trying to blame it on me , telling me that its my driving style (or my wife's) that's causing the tyres to burst and get bulge on the walls. They were even blaming the dent that I had on the side of the car , telling me that it's the dent that caused the bulge and hence the tyre got burst.
I said, I won't aruge with you people over this. Change all the tyres and give me a receipt. I told them, money is not an issue here. Issue is, you guys fail to acknowledge what I am telling you and instead you guys are trying to put the blame on me. They even went to the extent of telling me that I drive on roads where people throw beer bottles and hence the tyre got a buldge.
I told them, I want nothing from you guys now. Just change the tyres. They told me that since since the tyres have been changed once, at 17,000 kms, they will use some sort of formula to calculate the cost of the tyres, the new ones, that I will be getting.
I said, all this sounds good to me. I will need the receipts, the documentation for the formula that you guys are discussing. I told them that I don't want to argue more now, and that I will be filing a case in consumer court , once I am out of here.
I told them that and I came back and had some water and sat down in the lounge area. Some 5 minutes later, a guy came and asked me to come in the conference room. I went there and there were like 4-5 people sititng over there. I was told that they have contacted FORD and that FORD has denied my request to change the tyres. I said, no issues. You change the tyres and give me all the documentation.
However, the service centre people told me, since I am a valuable customer of the service center, they are going to change the tyres, free of cost, all of them. In return, they wanted me to give in writing that I don't have any isues with the service center.
I said, this is good. Once you give me in writing that the new tyres will last for at least 20 k Kms, I will also give in writing what you are asking for. The service center people told me, they can't give that in written and I said, I also wont be able to give anything in written.
However, after some time, we agreed that I will write, " The tyre bulge issue has been addressed by the service center, for now. "
I gave them this, and they changed all the tyres.
I am now thinking that once the tyres hit 20k Kms, I will get the tyres changed to 16 inch alloys, in pairs. ( of course on my own expense)
Any inputs are welcome.
Again got a bulge in a tyre and one of the tyres burst while the car was being driven on the road.
Well, I guess it was divine intervention, the tyres are covered warranty for 40,000 Kms. The first time, the tyres got changed, they were already 17,000 Kms down the road.
This time, the odometer read, 39,975 Kms.
I called up the service centre again.
The service people were trying to blame it on me , telling me that its my driving style (or my wife's) that's causing the tyres to burst and get bulge on the walls. They were even blaming the dent that I had on the side of the car , telling me that it's the dent that caused the bulge and hence the tyre got burst.
I said, I won't aruge with you people over this. Change all the tyres and give me a receipt. I told them, money is not an issue here. Issue is, you guys fail to acknowledge what I am telling you and instead you guys are trying to put the blame on me. They even went to the extent of telling me that I drive on roads where people throw beer bottles and hence the tyre got a buldge.
I told them, I want nothing from you guys now. Just change the tyres. They told me that since since the tyres have been changed once, at 17,000 kms, they will use some sort of formula to calculate the cost of the tyres, the new ones, that I will be getting.
I said, all this sounds good to me. I will need the receipts, the documentation for the formula that you guys are discussing. I told them that I don't want to argue more now, and that I will be filing a case in consumer court , once I am out of here.
I told them that and I came back and had some water and sat down in the lounge area. Some 5 minutes later, a guy came and asked me to come in the conference room. I went there and there were like 4-5 people sititng over there. I was told that they have contacted FORD and that FORD has denied my request to change the tyres. I said, no issues. You change the tyres and give me all the documentation.
However, the service centre people told me, since I am a valuable customer of the service center, they are going to change the tyres, free of cost, all of them. In return, they wanted me to give in writing that I don't have any isues with the service center.
I said, this is good. Once you give me in writing that the new tyres will last for at least 20 k Kms, I will also give in writing what you are asking for. The service center people told me, they can't give that in written and I said, I also wont be able to give anything in written.
However, after some time, we agreed that I will write, " The tyre bulge issue has been addressed by the service center, for now. "
I gave them this, and they changed all the tyres.
I am now thinking that once the tyres hit 20k Kms, I will get the tyres changed to 16 inch alloys, in pairs. ( of course on my own expense)
Any inputs are welcome.
