Maybe Ford has the best customer service, or not? Got faulty tyres changed by Ford.

foadbear

Pirates Skulls and Bones
So , can you guys believe it?

Again got a bulge in a tyre and one of the tyres burst while the car was being driven on the road.

Well, I guess it was divine intervention, the tyres are covered warranty for 40,000 Kms. The first time, the tyres got changed, they were already 17,000 Kms down the road.

This time, the odometer read, 39,975 Kms.

I called up the service centre again.

The service people were trying to blame it on me , telling me that its my driving style (or my wife's) that's causing the tyres to burst and get bulge on the walls. They were even blaming the dent that I had on the side of the car , telling me that it's the dent that caused the bulge and hence the tyre got burst.

I said, I won't aruge with you people over this. Change all the tyres and give me a receipt. I told them, money is not an issue here. Issue is, you guys fail to acknowledge what I am telling you and instead you guys are trying to put the blame on me. They even went to the extent of telling me that I drive on roads where people throw beer bottles and hence the tyre got a buldge.

I told them, I want nothing from you guys now. Just change the tyres. They told me that since since the tyres have been changed once, at 17,000 kms, they will use some sort of formula to calculate the cost of the tyres, the new ones, that I will be getting.

I said, all this sounds good to me. I will need the receipts, the documentation for the formula that you guys are discussing. I told them that I don't want to argue more now, and that I will be filing a case in consumer court , once I am out of here.

I told them that and I came back and had some water and sat down in the lounge area. Some 5 minutes later, a guy came and asked me to come in the conference room. I went there and there were like 4-5 people sititng over there. I was told that they have contacted FORD and that FORD has denied my request to change the tyres. I said, no issues. You change the tyres and give me all the documentation.

However, the service centre people told me, since I am a valuable customer of the service center, they are going to change the tyres, free of cost, all of them. In return, they wanted me to give in writing that I don't have any isues with the service center.

I said, this is good. Once you give me in writing that the new tyres will last for at least 20 k Kms, I will also give in writing what you are asking for. The service center people told me, they can't give that in written and I said, I also wont be able to give anything in written.

However, after some time, we agreed that I will write, " The tyre bulge issue has been addressed by the service center, for now. "

I gave them this, and they changed all the tyres.

I am now thinking that once the tyres hit 20k Kms, I will get the tyres changed to 16 inch alloys, in pairs. ( of course on my own expense)

Any inputs are welcome.
 

Theloststory

Well-Known Member
This is crazy. I wonder why it’s happening. Does it have anything to do with the allow wheel design? Who knows...

I know how you feel. It’s frustrating when we put lakhs of rupees in a product and it’s service or performance is poor and the company just shrugs it off. It seems we don’t have enough consumer, protection.

I have had so many issues with my wife’s VW Vento, we have finally given up and accepted it as life, and of course never to buy VW product again and also recommending same to everyone considering one.
 

deepam

Super User
I suggest, that the issue is with aspect ratio of the tyre.
This is faulty selection of Tyre by manufacturer.
Yes I agree 16" tyre will help.
Raise a case now with Ford that if the issue repeats again in future, Ford will provide you the 16" alloys and tyres as Free replacement at that time.

Tyre bulge happens when Tyre gets impact more than it's designed for.

Car manufacturers act as if Tyre wears or fail early it's not their problems.
Cars whole purpose is lost without the Tyres. We need a strong regulations in India to tie up the manufacturers. They forget that car ownership experience depends on low cost maintenance.
Innova Crysta 2.4Z had tyre burst issue with their 17" Tyres, Toyota had to increase the aspect ratio to resolve the issue.
People blame Tata do experiment with their products, if it's from Toyota and Maruti they don't fret about it.
Hexa with 19" Tyres have no issues. I heard that Tata has reverted back to 17" on new Hexa.

Just to let you know that Ford India Plant, Sales network is now managed by Mahindra.
Hence you might have seen that both are developing joint models.
 

foadbear

Pirates Skulls and Bones
This is crazy. I wonder why it’s happening. Does it have anything to do with the allow wheel design? Who knows...

I know how you feel. It’s frustrating when we put lakhs of rupees in a product and it’s service or performance is poor and the company just shrugs it off. It seems we don’t have enough consumer, protection.

I have had so many issues with my wife’s VW Vento, we have finally given up and accepted it as life, and of course never to buy VW product again and also recommending same to everyone considering one.
I once had a problem with a new Honda Activa. The engine made strange sounds just in a week of purchasing it. When I asked the dealership, I think he gave me lessons in angular momentum, torque and friction and what not.
However, I got the vehicle replaced after complaining to competent authorities and emailing the people in Honda about the issue along with complaints. Some big shot from Honda, came from Varanasi and I was called to a hotel where they offered to replace the vehicle. Of course, they asked me to write that I don't have any issues with Honda. I was happy since they listened to me.

We spend our hard earned money and this is what we get in the name of service. I have realised one thing though, in any such case, it best to let the service center/dealer know about the issue and ask them first. If they refuse, then complain online and send emails to their management. I have to go to consumer court for a credit card fraud case, and what ever it takes, i will see that I pursue it to the end. The security flaw that I raised in the emails to the bank, has been corrected now. But the bank didn't emailed me any thing when I asked them questions. They just gave me a computer generated reply.

The thing is, the system that we live in, always resists when ever we raise concerns.


I suggest, that the issue is with aspect ratio of the tyre.
This is faulty selection of Tyre by manufacturer.
Yes I agree 16" tyre will help.
Raise a case now with Ford that if the issue repeats again in future, Ford will provide you the 16" alloys and tyres as Free replacement at that time.

Tyre bulge happens when Tyre gets impact more than it's designed for.

Car manufacturers act as if Tyre wears or fail early it's not their problems.
Cars whole purpose is lost without the Tyres. We need a strong regulations in India to tie up the manufacturers. They forget that car ownership experience depends on low cost maintenance.
Innova Crysta 2.4Z had tyre burst issue with their 17" Tyres, Toyota had to increase the aspect ratio to resolve the issue.
People blame Tata do experiment with their products, if it's from Toyota and Maruti they don't fret about it.
Hexa with 19" Tyres have no issues. I heard that Tata has reverted back to 17" on new Hexa.

Just to let you know that Ford India Plant, Sales network is now managed by Mahindra.
Hence you might have seen that both are developing joint models.

Yes, Bridgestone has it in their warranty card, that tyre bulges are not covered under warranty.

I will raise the issue with Ford and once I get to know workings of consumer court, I will get Ford in court too, if need be.

Mahindra managing sales network of Ford India plant, seems we can reach out to Mr. Anand Mahindra too now.

Thanks for the information, it is quite helpful.
 
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