My ratings on Domestic Airlines

[Sandeep Dhawan]

Dear all

Based on my domestic air travel exp, here I am giving ratings on the scale of 0 to 5 on various parameters. 5 being the best

Indigo

• Punctuality - 5/5 (often they reach ahead of schedule)
• Food and ambiance - 4/5
• Flight Condition - 4/5 (indigo has mostly brand new flights)
• Baggage allowance - 3/5 (since all pvt players reduced baggage upto 15 kgs pp)
• Frequency within important cities - 5/5
• In flight experience - 3/5
• Cost wrt services offered - 4/5

Best exp: Delhi to Mumbai in 2008. Flight reached in 1 hour 20 mins, 20 mins ahead of schedule. Experienced turbulence but very good staff to assist
Worst exp: On 7th November 2013, when my flight got missed and their staff becomes rude. Lodged complaint internally within indigo. Waiting for refund..

Spicejet

• Punctuality - 3/5
• Food and ambiance - 4/5 (slightly better in terms of food)
• Flight Condition - 3/5 (old flights ply between Bangalore-Mumbai and Chennai Section)
• Baggage allowance - 3/5
• Frequency within important cities - 4/5
• In flight experience - 3/5
• Cost wrt services offered- 4/5

Best exp: They are very good in Delhi - Bangalore, Delhi - Hyderabad section. Good food, good staff, punctuality and airlines are mostly maintained well
Worst exp: Delhi - Goa. Mr Sandeep Yadav was the pilot and taken us for a bumpy ride till destination as we took off from source. Once we landed at Goa he got a standing ovation.

Go Air

• Punctuality - 1/5
• Food and ambiance - 4/5 (slightly better in terms of food)
• Flight Condition - 3/5 (old flights ply between Bangalore-Mumbai and Chennai Section)
• Baggage allowance - 3/5
• Frequency within important cities - 3/5
• In flight experience - 2/5 (less number of hostesses, mostly stewards)
• Cost wrt services offered- 4/5

Best exp: Mumbai to Delhi this year.
Worst exp: Had never been to any goair flight which has landed on time

Jetlite/JetKonnect

• Punctuality - 5/5
• Food and ambiance - 5/5
• Flight Condition - 5/5
• Baggage allowance - 3/5
• Coverage across India - 3/5
• In flight experience - 3/5
• Cost wrt services offered- 5/5

Best exp: Delhi to Chennai last year
Worst exp: None

Jet Airways

• Punctuality - 5/5
• Food and ambiance - 5/5
• Flight Condition - 5/5
• Baggage allowance - 3/5
• Frequency between important cities - 4/5
• In flight experience - 5/5
• Cost wrt services offered- 5/5

Best exp: Bangalore - Delhi last year. Traveled in Boeing 747 2-4-2 seat layout.
Worst exp: None and not even expecting.

Kingfisher (which are not in service)

• Punctuality - 0/5 (IMHO they were the biggest late lateefe amongst all)
• Food and ambiance - 5/5
• Flight Condition - 4/5
• Baggage allowance - 4/5 (this is about when we had 20-25 kgs as baggage limit)
• Frequency between important cities - 4/5
• In flight experience - 5/5
• Cost wrt services offered- 4/5

Best exp: Hyderabad - Mumbai in 2008.
Worst exp: Delhi - Hyderabad in December 2010. They issued boarding pass with same seat number to two people. One was mine. Had to fight first with that passenger and then argued with the staff. Had to change flight and missed office on that day.

Air India

• Punctuality - 1/5
• Food and ambiance - 3/5 (not so good food, but they offer free tea/coffee)
• Flight Condition - 4/5
• Baggage allowance - 5/5 (this is about when we had 20-25 kgs as baggage limit)
• Frequency between important cities - 5/5
• In flight experience - 5/5 (I rate them high on wide seats)
• Cost wrt services offered- 5/5

Best exp: Abu Dhabi - Cochin - Delhi in Boeing 787
Worst exp: None

Airline	Overall Rating
Indigo	5/5
Spicejet	4/5
Go Air	3/5
Jetlite/JetKonnect	5/5
Jet Airways	5/5
Kingfisher	4/5
Air India	4/5

And I never traveled in Deccan/Kingfisher Red

I request all readers to provide more inputs / insights into this topic. How was your experience overall with domestic Indian carriers, issues you faced etc. Let's contribute to make this thread more useful

 

[skysat2005]

A very comprehensive review, Very nice

I differ wrt Jet, Jetkonnect/Jetlite are mosty old planes from earstwhile Sahara. I never had on time experience with them.

For me, Indigo is class apart from all others. Rarely had any delayed arrival.

However, during fogy weather, I prefer Air India as they have one of the best trained pilots and ensure on time depart even in zero visibility.

Have never been to Air with Go Air.

 

[Sandeep Dhawan]

Thanks skysat.

Yes they have old sahara planes, but now-a-days they are acquiring more Boeing on domestic routes. I anyhow will update ratings based on your feedback.

Indigo is class leading but still I feel they are behind Naresh Goyal's fleet, specially on the same airbuses, no in flight entertainment. As they have started international routes, they should consider these parameters along with the cost.

In fogs, I recommend Jet airways over AI as they too are Cat-3 complaint.

Good that you have never been to GoAir

 

[drvbs]

Nice thread Sandeep. Carrying ahead the discussion from other thread , let me know your rating and opinion on CSIA,Mumbai. Is it better and bigger than Bangalore BIAL Airport ??

 

[Ankur003]

Worst exp: Delhi - Goa. Mr Sandeep Yadav was the pilot and taken us for a bumpy ride till destination as we took off from source. Once we landed at Goa he got a standing ovation.

I think ride quality depends on the weather condition and not on Pilots (Drivers) expertise....

 

[Sandeep Dhawan]

Want to share today's experience with Indigo Airlines

I had a flight today at 10.15 a.m. from Delhi airport, but I got stuck in traffic jam so badly (from Rajouri till Naraina) that I missed my flight. Reached 20 mins prior and boarding gates were closed for my flight. I requested to adjust our seats either in this flight or in the next flight with fare difference but they didn't do it. Amount was also not refunded.

I fought hard with them on their part as their rude attitude isn't acceptable. Then I mailed to Indigo about this incident. Got phone call and they accepted that my problem was genuine and the officials haven't done their job well. They also told that refund amount of 50% (which is roughly 4k) will be given within next 15 days.

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Nice thread Sandeep. Carrying ahead the discussion from other thread , let me know your rating and opinion on CSIA,Mumbai. Is it better and bigger than Bangalore BIAL Airport ??

I had taken flight from Mumbai to Delhi in June 2013. It's a good airport with many shops post security check. This airport is still under expansion but I am not sure how much it has been progressed till date. 2 years ago I was a frequent flyer on Mumbai - Delhi - Mumbai section. Then also the airport was under expansion.

Comparatively Delhi's IGI has 3 runways, 3 terminals ( 1 for domestic flights, 1 for Haj pilgrims and third one - T3 which I assume is the largest in India for all international flights). Delhi's airport is so big that it takes sometimes 10 to 15 minutes in the bus to reach the arrival terminal once the flight has landed. Its more or less completed in all respects.

 

[Rohit Kothari]

I have had terrible experience with Go Air... Same seat no allocated to me and one other passenger on 2 different legs of same flight (Port blair - Kolkata-Delhi)... There was hardly anything even close to apology and the complaint was answered with "we hope you forget this incident and continue flying with Go Air" almost after a month of logging complaint...

I have flown Jet airways may times and have had no issues with them.

Erstwhile Kingfisher was good in terms of in flight services but were notorious for combining and rescheduling flights..

 

[nishchaya]

Anyone traveled with the newly launched airline, Air Costa? I've booked it for my onward journey next week.

 

[Sandeep Dhawan]

Anyone traveled with the newly launched airline, Air Costa? I've booked it for my onward journey next week.

Thanks Nishchaya for the info.

Its a Bangalore based airline which is not operating services to tier 1 cities like Delhi, Mumbai etc.

Home

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Travelling with JetKonnect today for Bangalore. I am at IGI T3 - Lounge One and it isn't less than some premium shopping mall. You name the brand and its here. And I've not yet counted the liquor boutiques Surprise..I spotted one haldiram @ T3

 

[drvbs]

Thanks Nishchaya for the info.

Its a Bangalore based airline which is not operating services to tier 1 cities like Delhi, Mumbai etc.

Home

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Travelling with JetKonnect today for Bangalore. Vivek, I am at IGI T3 - Lounge One and it isn't less than a premium shopping mall. You name the brand and its here. Swaroski, spencers, mango, accessorize, body shop, da milano, shoppers stop, biscuits and sweets shops and one huge food court as well. And I've not yet counted the liquor boutiques

Surprise surprise..I spotted one haldiram @ T3 Some clicks from T3

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Nice pics Sandeep IGI is truly a luxury experience supposedly. Loved the F1 Mclaren. I am a great fan of F1. I just missed watching Indian Gp this time. Huge money gone down the drain