Sane,
Did not get the test drive - had another point - wrote it to Renault - not sure of the impact - but provided the feedback [detail below].
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Sir,
I had visited the Renault LB Nagar, Hyderabad to have a look at your Lodgy and test drive it [on Saturday 18th April 2015] - I had 2 disappointing point which I would like to share.
POINT 1: Not acceptable - to see POOR ARM REST FUNCTIONALITY on DISPLAY CAR
The Arm rest function on the display car was stooping to too low final position that the purpose of providing ARM REST itself gets defeated - how can RENAULT take this so casually. I was really disappointed to observe this - when you are eyeing to take on INNOVA - these flaws are never acceptable.
Please take up this to fix in all your production models before delivery of the vehicles. I am surprised how did your QC person or department allow this to happen.
Over this the SALES guy was explaining me that if it is set right to driving position, one cannot change GEARS!!! Well I demonstrated to him how the gears can be changed when the ARM REST Is set to the right position,
I have been following the launch closely and I was thoroughly disappointed. Your car is not cheap it is ~ INR 11,01,000/- [Ex-showroom].
Please pull up your socks and fix this issue at the earliest - else you will loose customers.
POINT 2: Test vehicle not available even after waiting for ~ 2.5 hours [only 1 test vehicle]
I made 3 trips to the dealer and the test vehicle was not available. I was assured to Test drive at my house by Sales Manager on Sunday - I flatly refused.
Let me share the details of scenario which I experienced:
In my first visit the dealer quoted me that vehicle is out and is expected to be at 5:30 PM. So I told specifically I will come back at 5:30 PM for test drive - My request was neglected.
When I made a second visit - they said the vehicle would get delayed by another 30 minutes - so I started back - as I pulled the car and took U-turn; I saw the test vehicle write in front of me - so returned to dealer that the vehicle will come back shortly.
There was another customer - who took for a relative long drive of 10+ km one way in evening traffic. Other people also should understand that they are not unique.
However the shortfall what I saw is a new vehicle atleast there should 2 or 3 test vehicles which could have avoided the situation. During Duster test drive I had a better
I am forcing my uncle to buy Lodgy instead of Ertiga - now I am getting a second thought - should I drop it off? Additionally I had promised people on BCMT forum that I would provide the feedback on TEST DRIVE.
My recommendation is do not celebrate before you succeed in reality - you need to improve overall customer experience if you want to beat the Established product.
Kindly look into this and implement.
Thanking you.
Faithfully yours,
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